Complaints:

Complaints are received on the basis of manufacturing flaws, differences between the final product and the order as well as missing the deadline because of the seller’s fault.

In order to make a complaint, please, fill in and send the complaint form to biuro@kotyliony.com (the complaint can also be made without filling in the form):

Complaint form

The goods you made a complaint about should be sent to:

kotyliony.com
Hodura 6
30-416 Kraków
Poland
phone: 606 862 467

Please, do not send a COD parcel. It will not be accepted and expenses will not be covered. The possible repayment will be made after the complaint is investigated.

Returns:

The right to withdraw from a sale contract does not apply to the customer who is a consumer with reference to the contracts on non-prefabricated bespoke goods or the goods that meet consumer’s individual needs. The customer who is a consumer has the right to withdraw from the signed sale contract on prefabricated goods within 14 days without giving any reasons.

In order to return the goods, please fill in and send the form (below) to biuro@kotyliony.com (the return can also be made without filling in the form):

Declaration of cancellation

The goods should be sent to:

kotyliony.com
Hodura 6
30-416 Kraków
Poland
phone: 606 862 467

Please, do not send a COD parcel. It will not be accepted and expenses will not be covered.